SERVICE

checkbaseone offers a wide range of service checks. Our service checks are named after the criterion that is being tested. Emphasis is placed on the different service checks - of course it is also possible to combine different checks within the framework of one project.

Set-Up

Conception
Development of questionnaire

Development of scenarios Development of briefing

Instruction of our testers

Definition of target values

Analysis

Overall situation

Existing standards

Corporate values

Central issues

Expectations

Data collection

Competence checks

Call checks / Mail checks

Store checks (promotion)

Online checks

Surveys

Employee satisfaction

Customer satisfaction Audit

Evaluation

Online reporting
Detailed results
Rankings
Trend analysis
Textual analysis
Correlation tests

Benchmarking

Consultation

Verbal interpretation
Joint definition of goals
Evaluations of options

Continuous process of improvement